“Water was coming through the garage ceiling at 11 at night. Marta answered, walked me to the main, and Orlando was there to stop the leak and write the price down before he touched anything.”
Maribel T.Peoria, ceiling leak
Glendale and the West Valley
A real person picks up, at any hour
Burst pipe, dead water heater, backed-up drain. Call the shop and a dispatcher answers, day or night, then texts you who is on the way.
First five minutes
Water where it shouldn't be? Do these three things.
Do them while you wait for us. No tools needed.
- 01
Find the main shutoff
Turn the valve clockwise until it stops. Often it's on the front wall near the hose bib, or in the box at the street meter. A lever turns a quarter turn.
- 02
Turn off the water heater
Electric: switch off its breaker. Gas: turn the dial to pilot or off. Then open one tap so the pipes can drain.
- 03
Take photos before you mop
One wide, one close, one of the shutoff. Your insurer may ask for them, and the tech will see where it started.
Smell gas? Leave the house first, then call your gas utility, then us.
Services
What we fix
Leaks and burst pipes
We shut the water off first, then find the cause and show you where it came from.
Water heaters
No hot water, or a tank that leaks. We tell you whether it's worth repairing.
Drains and backups
Sinks, tubs and main lines. We use a camera when the cause isn't clear.
Toilets, faucets and fixtures
Running, dripping or cracked. Repairs and swaps, in one visit when we have the part.
The phone
Six vans, and a dispatcher on the line
The emergency line rings at the shop on 59th Avenue. A dispatcher asks where you are, what's wet, whether the water is off and whether anyone is in danger. Then they text you the tech's name and an arrival window.
Phone answered live, 24/7
A text with the tech's name and arrival window
Marta Vazquez in dispatch and Orlando Quiroz on the crew speak Spanish; dispatch tells you who is coming
Price
You hear the price before we start
On the phone
The dispatcher tells you the visit fee, and whether it's an after-hours call, before a van leaves.
At the door
The tech finds the cause, explains your options and writes the price down.
Your call
You say yes or no. Work starts only on a yes.
Neighbors
What customers wrote after a call
“They told me the after-hours rate on the phone. The invoice matched. That's all I wanted to know.”
Earl G.Glendale, water heater
“I texted a photo of the leak under the sink. The tech showed up with the right part, so it was one visit.”
Lorena B.Surprise, kitchen sink
Sample reviews. Replace them with your own customers' words.
The shop
The people on the line and in the vans
Curtis Merriweather
Owner and licensed plumber
Runs the shop and still takes his turn on the night rotation.
Ayana Wooten
Dispatch lead
Runs the board, the vans and the texts. Trains every new dispatcher.
Marta Vazquez
Night dispatcher, speaks Spanish
Answers the emergency line after hours and switches to Spanish when you do.
Orlando Quiroz
Journeyman plumber, speaks Spanish
Takes leaks and water heaters. One of the crew who speaks Spanish; not every tech does.
Where we work
Six vans, one end of the Valley
We cover the West Valley from the shop on 59th Avenue.
North and central West Valley
- Glendale
- Peoria
- Sun City
- Sun City West
- Youngtown
- El Mirage
- Surprise
South and west
- Phoenix (west of I-17)
- Tolleson
- Avondale
- Litchfield Park
- Goodyear
We don't go east of Interstate 17. For Tempe, Mesa and Scottsdale, call a plumber near you.
ZIP codes: 85301, 85302, 85303, 85304, 85305, 85306, 85308, 85310, 85345, 85381, 85382, 85383, 85351, 85373, 85335, 85374, 85378, 85379, 85323, 85392, 85340, 85353
Quick answers
Do you really answer the phone at night?
Yes. The emergency line is answered by a person, 24 hours a day, every day. It rings at the shop, and the dispatcher can switch to Spanish.
Do nights and weekends cost more?
Yes. After 5 p.m. on weekdays, and all weekend and holiday hours, an after-hours rate applies. The dispatcher tells you what it is before a van leaves.
Will I get a price before you start?
Yes. The tech writes the price down and texts it to you. Work starts only after you say yes.
Where is my main shutoff?
Often on the front wall near the hose bib, or in the box at the street meter. The emergency page has a short guide, and the dispatcher can walk you to it on the phone.
Not an emergency?
Send us a request
Tell us what's going on and a dispatcher will text you a time.
Emergency line, 24/7(623) 555-0100
Hours
- Emergency line
- Open 24 hours
- Monday – FridayToday
- 7 a.m. – 5 p.m. (office)